Return & Refund Policy

At Armart, your satisfaction is our top priority. We understand that sometimes things don’t go as planned, and we’re here to help. Our Return & Refund Policy outlines the terms and conditions under which returns and refunds are processed to ensure a fair and transparent shopping experience.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The return request must be made within 7 days of receiving your order.

• The product must be unused, unwashed, and in its original condition with all tags, packaging, and accessories intact.

• Proof of purchase or receipt is required to initiate a return.

• Some items are non-returnable for hygiene or safety reasons (e.g., beauty products, undergarments, opened skincare items).

2. Non-Returnable & Non-Refundable Items

The following items are not eligible for return or refund:

• Items that are used, damaged due to customer misuse, or missing parts.

• Customized or personalized products.

• Items marked as “Final Sale” or “Non-returnable” at the time of purchase.

• Products that are returned after the return period has expired.

3. Damaged or Defective Products

If your product is damaged, defective, or incorrect upon arrival:

• Contact us immediately at 📧 armart1675@gmail.com with your order number and clear pictures or videos showing the issue.

• Once verified, we will offer one of the following solutions:

  • Replacement of the same item at no extra cost.

  • Full refund (including shipping charges).

  • Store credit of equal value (optional).

4. Return Process

To initiate a return, follow these steps:

1. Email us at armart1675@gmail.com with the subject line “Return Request – Order #[YourOrderID]”.

2. Clearly state your reason for return and attach necessary proof (images or unboxing videos if applicable).

3. Wait for our support team to approve the request and share the return address.

4. Ship the item securely to the provided address. Customers are responsible for return shipping costs, unless the item is damaged or incorrect.

5. Once we receive and inspect the product, we will process your refund or replacement within 5–7 business days.

5. Refund Method

After approval, your refund will be issued via:

• Original payment method (if applicable).

• Bank transfer (for Cash on Delivery orders).

• Store credit or discount coupon (if preferred by the customer).

Note: Refunds may take 7–10 business days to appear in your account depending on your bank or card provider.

6. Late or Missing Refunds

If you haven’t received your refund after the specified period:

• Double-check your bank or credit card account.

• Contact your bank or payment provider for processing delays.

• If the issue persists, reach out to us at armart1675@gmail.com and we’ll assist you promptly.

7. Exchange Policy

We offer free exchanges for size issues, wrong items, or damaged products. Exchanges are subject to availability. If the desired item is out of stock, a refund or store credit will be offered.

8. Policy Abuse

Armart reserves the right to refuse returns or refunds if abuse of the policy is suspected. This includes frequent returns without valid reasons or suspicious activity.

9. Contact Us

If you have any questions or need help with your return:

📧 Email: armart1675@gmail.com
🛒 Store: Armart – Reliable. Affordable. Trusted.